Introduction to Tourism and Hospitality in BC
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Introduction to Tourism and Hospitality in BC

Nhà xuất bản: Project Gutenberg

Thể loại: Văn hóa - xã hội

Định dạng: Epub

Lượt xem: 6005

Ngày cập nhật: 14/04/2021

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Book Description: Note: The second edition of this book was published September 2020. You can find it here: Introduction to Tourism and Hospitality in BC - 2nd Edition.

This textbook is an introduction to the tourism and hospitality industry in British Columbia, and is written with a first year college and university audience in mind. It is a collaborative work with input from educators, industry leaders, employers, and past graduates of BC’s tourism and hospitality management programs. All chapters have been reviewed by experts in the field. Each chapter is organized thematically moving from a global, then national, and finally provincial context. Chapters contain "Spotlight On" boxes that highlight an organization, business, or other key component and "Take a Closer Look" features that encourage further reading on particular subjects. Key terms, exercises and case studies can be found at the end of each chapter.

  1. About BCcampus Open Education

  2. Introduction

  3. Main Body

    1. Chapter 1. History and Overview

    2. Chapter 2. Transportation

    3. Chapter 3. Accommodation

    4. Chapter 4. Food and Beverage Services

    5. Chapter 5. Recreation

    6. Chapter 6. Entertainment

    7. Chapter 7. Travel Services

    8. Chapter 8. Services Marketing

    9. Chapter 9. Customer Service

    10. Chapter 10. Environmental Stewardship

    11. Chapter 11. Risk Management and Legal Liability

    12. Chapter 12. Aboriginal Tourism

    13. Chapter 13. Careers and Work Experience

    14. Chapter 14. Back to the Big Picture: Globalization and Trends

  4. Appendix: Glossary

  5. About the Authors and Reviewers

  6. Versioning History